Reputed and trustworthy courier services are hard to come by though the market is flooded with all types of courier companies. You might be looking for a courier service either for transporting your belongings or to transport merchandise if you run a business; whatever the case, it is in your best interests to select a firm which offers excellent customer service and believes in timely delivery. Here are a few tips that can be of help while looking for the right courier company.
One of the most important qualities a good on-demand courier Toronto service should possess is professionalism. The firm must have a stellar reputation when it comes to dealing with prospective clients and also believe in timeliness and punctuality. One good way of finding out how professional the staff can be is by talking to the customer service executive. An impolite, rude executive who seems to be in a hurry to end the call is a sign of poor service while an executive who is warm and friendly and patient to answer all your doubts indicates a company you can trust.
While choosing courier services, make sure that you discuss about the firm’s policies, rules and regulations and also rates before deciding to sign the contract. Some courier firms take all kinds of products for delivery while some specialize in certain areas like automobile couriers, food couriers etc. It is also important to find out how the cost is calculated; is it per kilogram or depending on the kind of item. Make sure that the firm you have chosen is licensed and also has an insurance policy in place especially if you are sending something valuable. Only companies which offer insurance will pay or reimburse you if your package or things get lost or damaged.
It is best to select a firm which has been in the business for a while. This helps you to have an idea of the kind of reputation the company has in the market. You can also look up on the websites of courier services where customer reviews and testimonials will give you an idea of the firm’s reputation and customer service. Always make sure that you have a written contract in hand with all the clauses included before sending your package.
A little research can save you a lot of headache in the end; so keep your eyes open and choose good courier services to deliver your package.