The competition is fierce in the services industry and the only way to stay ahead to have unique and quality services. Doing this while working at enhancing then your mobile workforce’s productivity, then your operational costs are bound to come down too. What helps in such cases is mobile workforce management software. With this, you will be able to handle your entire team that is out on the field with the help of forecasting, scheduling, dispatching as well as communication. Putting all these tasks online makes them easier to handle.
This software makes it easy to stay in touch with personnel on the field. All processes to be carried out on the field can be automated. You can create real time Malta workflows and send out schedules to the entire organization if required. This will give you a heightened level of efficiency, better operational standards and costs and high levels of customer satisfaction.
Since you are in regular touch with those on the field via the software, you will be able to schedule work based on demand.
As calls come in, you can check who on the field is closest to respond and send them in. These appointments can also be scheduled based on the time the current job will take, travelling time and also the expertise of the person. Before your team member reaches the spot he will have all the information he needs on the task and anything he needs to resolve the issue. Billing is taken care of instantly as jobs are closed in real time and bill generation is centralized.
There are numerous add-ons that you can make use of as well. Resource forecasting is one of them. Charts will be created informing you of resource allocation that can be done in varying scenarios. A minute by minute breakdown of the day’s events can also be had and this can be useful in conflict management if any. It helps deal with accountability issues as well. Since your team is constantly on the move, the software will also be able to provide them with the ideal routes on which they can move to reach their appointments on time.
A centralized dispatch unit is an absolute must in such cases. You will be able to do this with software. From handling the most regular of routines to taking over when complicated schedules are required, software should be able to handle it all while keeping communication lines open at all times. Your staff will be able to send, receive as well as acknowledge all the information that is being exchanged with the organization.